FAQ

What can I buy? We offer dog waste bags, dispensers, grooming and eye or ear wipes, coat-care shampoos, deodorizing spray and pee pads in our United States store. Is shipping free? Only checkout can confirm qualification. How long does delivery take? Processing is normally 1–2 business days, then estimated transit is 3–5 business days, without a guaranteed arrival date.

Can I change my mind? We accept defective and non-defective returns and exchanges within 30 days after delivery, including a change of mind, personal preference or wrong selection. Goods must be new, unused and in original condition with original packaging, tags and accessories. How do I send a return? Obtain authorization before mailing it; a free return label is included in the package, and there is no restocking fee. Exchanges depend on available stock.

What if something is wrong? Report damage, defects, an incorrect shipment, missing parts or a material description mismatch with your order number, checkout email and explanation. Attach product and packaging photos or video for damage, defects, incorrect or incomplete deliveries. When will I be refunded? Approved refunds are processed to the original payment method within 10 days.

How do I pay? The enabled checkout choices are Credit/Debit Card. How do I reach you? Use the contact details below. Are cookies used? Necessary cookies support shopping; optional analytics and advertising measurement may operate when enabled and permitted. Where are full policies? The footer's Shipping Policy, Refund Policy, Payment Policy, Privacy Policy and Terms of Service contain the details.